ONE FINE CALL
maleen: thank you for calling gmac...... this is maleen,how can I help you?caller: hi, this is thomas calling in behalf of mr chan. this is in regards to the accident last wednesday.
maleen: oh. is mr. chan alright?
caller: ye, ye. he is fine, but his car is not. it's totalled.
maleen: aww. im sorry to hear that. has this incident been reported yet?
caller: i dunno. let me give u the policy number. just wait one minute, let me grab my reading glass i can't read this policy number.
maleen: ok. take your time, thomas. (punta sa irc, chat chat chat, haha)
caller: ok i got it. policy number is **********
maleen: ok that's ********** right?
caller: yes.
maleen: (while typing it on the system) so what's the name of the policyholder?
caller: chun chan.
maleen: ok. you said that the accident happened last wednesday, the 24th right?
caller: yes yes wednesday.
maleen: you know what thomas, i am lookin at the files here and i see that there's already a claim set up for that accident date.
caller: o yea?
maleen: yep. so what i'm gonna do is ima give you the claim number and the name of the representative who would be handling that claim.
caller: ok ok. let me grab a pen here.
maleen: ok. just tell me when you're ready. (balik chat ulit)
caller: ok, what is the claim number?
maleen: the claim number is ******* and let me give you the name of the claims representative who would be handling this claim.
caller: ok?
maleen: the name is michele aquino. that's michele, m-i-c-h-e-l-e.....
caller: ok that's m-i-c-h-el-l
maleen: it's actually m-i-c-h-e-l-e
caller: oh. im sorry im on the cellphone and your cutting in and out, please bear wit me.
maleen: oh, that's no problem. so, u got the name already, thomas?
caller: yeah.
maleen: ok, the last name is aquino,a-q-u-i-n-o
caller: ok, a-q-u-i-n-o. aquino. i got that.
maleen: (laughing like a lady) yeah. that's right.
caller: ok, what's her extension?
maleen: her phone number is, 1-888-***-**** at extension ****
caller: ok. let me read that back to you. let me see if i got that right. 1-888-***-**** extension number ****
maleen: that's correct. you can just call that number by monday if you need the details of this claim, ok?
caller: (shouting to mr chan) she said you can call the adjuster on monday. (getting back to me) he wanna ask if he can have rentals.
maleen: ok, let me check if his policy covers a rental vehicle.
caller: ok (to mr. chan) she is checking if you can have rentals
maleen: i'm looking on his policy now, but there is no rental coverage. i'm sorry but the policy won't be covering rentals.
caller: ok (to mr. chan) you would have to pay for the rentals. (to me) ok now, can you please check what time michele is coming in for work on monday?
maleen: oh thomas, it's memorial day on monday, it's a holiday, so you can try calling her by tuesday, and let me check on her schedule.
caller: oh ye, it's memorial day.
maleen: ok, she will be in the office by 8am til 530pm.
caller: ok. let me check if all the information i have here is correct. the claim number is *******
maleen: right.
caller: and the adjuster's name is....... blah blah blah and the number is.... yada yada yada..
maleen: (with a valley girl accent) yep. you got all the information right. so, is there anything else i can help you with?
caller: can i have your name again?
maleen: my name is maleen (i say it like, mey-lin)
caller: oh maleen. can you spell that please?
maleen: oh yes. that's m-a-l-e-e-n.
caller: o right. i suppose you're the only one with that name there right? (laughin)
maleen: absolutely thomas. (laugh laugh laugh)
maleen: ok, thomas, would there be anything else that you need?
caller: well, maleen, just put a smile on your face and that should do it. i got everything that i need.
maleen: aww. thank you so much. ok, so that'd be it. thank you for calling gmac, you have a good night, and enjoy your weekend. (with a smile on the voice and of course valley girl accent haha)
caller: you too!
***if all my calls were like this, i can live my life on the phones 24/7.
posted by Miss Mal @ Friday, May 26, 2006
5 Comments:
shet.sana ganyan callers ko.lolz. :)
ano nos nyo tawagan ko kau? ahehehehe
huuuuuuu. korni mo jhoeffrey. lolz.
Very best site. Keep working. Will return in the near future.
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Interesting site. Useful information. Bookmarked.
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